MITIE’s CORE business is a social enterprise created by the MITIE Group in collaboration with Edinburgh Cyrenians. The company aims at recycling effectively your organic waste by providing an efficient and bespoke service, while offering training opportunities to disadvantaged individuals.
MITIE identified the opportunity to provide large organisations with a service to collect and recycle food waste. This appealed to many businesses in that it provided a more environmentally-friendly alternative to landfill of waste and has the added benefit of reduced greenhouse gas emissions as well as providing social enterprise hours. In order to implement an effective service the MITIE management team established the fact that they would need a software system to effectively manage their back office requirements. They would also need a system that could provide their customers with an easy to use, self-service portal for placing orders and retrieving activity reports.
Green Oak worked with MITIE management to understand the business requirements and translate those into requirements for the We3 Recycler software system. The MITIE management team wanted to have the flexibility to access the system from any location and from home. They also wanted to avoid purchasing and maintaining additional hardware. So Green Oak proposed a Software-as-a-Service implementation where the MITIE system would be hosted in Green Oak’s data centre. MITIE also needed a customer portal. The Green Oak development team created a customer portal that is accessed from the MITIE website and enables their customers to securely login and retrieve activity reports on tonnage of food waste recycled, CO2 and methane emissions avoided, social work hours contribution and a list of waste transfer notes.
The Software-as-a-Service solution provided helped make MITIE’s food waste collection service highly accessible and easy to engage with. MITIE’s customers love the solution since they can quickly logon and place a new order for collection or additional bins. They can also easily retrieve environmental and social data that can be incorporated in sustainability reports. New customers can create an account and request service. The MITIE management team love the solution since it is not only a great sales and marketing tool but it also significantly reduces administrative effort required to support the business.